vip99 Privacy Policy

When you create an account or use our services at vip99, we collect certain information. The sole purpose is to deliver the best experience and keep your account secure. We never collect more data than necessary.

The types of information we collect are outlined below:

When you browse our website, certain technical information is also collected automatically — such as your IP address, browser type, pages visited, and session duration. This data is used to improve site performance and maintain security.

Vip99 uses collected data only for specific, legitimate purposes — always in full compliance with this privacy policy. Details are outlined below:

• Account Management: Your data is used to create, verify, and manage your account.
• Service Delivery: For gaming services, payment processing, and customer support.
• Contact: To send account updates, promotional offers, and important notifications.
• Security & Fraud Prevention: To detect irregular activity and keep your account secure.
• Legal Obligations: To meet regulatory requirements and comply with AML (Anti-Money Laundering) rules.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To identify unusual gaming behavior and provide timely assistance.

We never use your data for unauthorized marketing. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

Vip99 never sells your personal data to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Provider: Necessary data is shared with approved payment gateways, including Mobile Banking, Nagad, and Rocket, to complete transactions.
• Law Enforcement: Information may be disclosed to relevant authorities when required by court order or legal mandate.
• Licensing Authority: Certain information must be disclosed to regulatory authorities as required under the terms of our gaming license.
• Technology Partners: Limited data may be shared with trusted technology service providers to operate the platform, and they are bound to uphold our privacy standards.

Cookies are small text files stored in your browser. vip99 uses the following types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: To understand which sections of the site are used most. These are anonymous.
• Marketing Cookies: To show you relevant ads. You can opt out of these at any time.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain services.

How long vip99 retains your data depends on the type of information and applicable legal requirements. General guidelines:

• Account data may be retained for up to 5 years after account closure.
• Financial transaction records are retained for up to 7 years in accordance with AML regulations.
• Customer service communication records are retained for up to 3 years.
• Marketing data is deleted once you unsubscribe.

Vip99 uses industry-leading security technology to protect your data:

• TLS/SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Advanced technology to block unauthorized access.
• Regular Security Audits: Periodic security audits conducted by third parties.
• Limited Access Control: Only authorized personnel have access to specific data.

Please note that no organization can guarantee 100% security over the internet. It is also important that you stay vigilant — use a strong password and never share it with anyone.

As a vip99 user, you have the following rights over your data:

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Portability: You can receive your data in a readable, portable format.
• Right to Object: You may object to marketing communications.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

Vip99 strictly does not provide services to anyone under 18. We do not collect personal information from minors, nor do we intend to.

If a parent or guardian discovers that their minor child has created an account on vip99, please notify our support team immediately. We will promptly delete that account and all associated data.

Vip99 may update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly to stay up to date.

If you have any questions or concerns about our Privacy Policy, please get in touch with us. Our data protection team typically responds within 24 to 48 hours.

You can also reach us via our live chat support. Our support team is available 24/7 to assist you.